At Overwatch Greeting Card Company, YOU are our first priority!
We want you to be pleased with your purchase. We want you to be happy. Therefore, we offer a satisfaction guarantee.
Our guarantee is simple; if you purchase our product(s) and are not happy with them for any reason and have not written in/on the card, I will send you a replacement at no extra charge ~ or refund your money!
Here is how to make the claim: CONTACT US within 30 days of your purchase.
Please provide us with your order number and details about the product you are unhappy with. I will then request a photo of your greeting card that shows any damage, flaws or print errors (this will help us with quality control). We will then ship out your replacement card at no additional cost.
This is only good for items purchased from www.overwatchcards.com and not any other retailer.
Retail purchases will be handled by the particular store’s return policy.
For orders receiving a full refund, You should expect to receive your refund within 10 to 14 business days, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the United States plus it's Territories and Enclaves. We are currently NOT SHIPPING OUTSIDE THE UNITED STATES.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.
We will make our best attempt to ship orders the same day, however, most orders will ship within 24 hours except on weekends and holidays. Those orders will ship the next business day.